Refund Policy

This Refund Policy explains how OrcoPay handles fees charged for our software, platform access, and related professional services.

It does not govern refunds that merchants issue to their own end customers through payment gateways or payout rails connected via OrcoPay.

Unless a signed commercial agreement states otherwise, platform subscription fees are billed in advance for the agreed billing period.

Fees already paid for a started billing period are generally non-refundable, except where required by applicable law or expressly agreed in writing.

One-time setup, integration support, and custom professional services are non-refundable once work has begun, unless your order form includes a different refund clause.

If we cancel a paid engagement before work starts, we will refund the unused prepaid amount for that engagement.

If you believe you were charged incorrectly, Contact Us within 14 days of the charge with your invoice or receipt details.

Verified billing errors will be corrected by refund or credit at our discretion.

Email hello@orcopay.com with your company name, invoice number, and a short description of the request.

We aim to respond within one business day and complete a review within a reasonable period after we have the information we need.

We may update this Refund Policy from time to time. The Last Updated date on this page will change when we do.

Material changes will apply prospectively unless a written agreement with you requires a different approach.